This is an article which addresses everybody’s need to be right. In property management everyone has a stake in the game. Residents usually “know” that they are right, and Managers know what IS right. There is actually a chemical process that takes place in the brain as you deal with a variety of stress factors every day. How many times have you wanted to let the phone just ring because you cannot handle one more problem today!? We at Smart Property Systems have promised to provide our readers with information which will help them to become better managers. This article from the Harvard Business Review is well written and will give you some suggestions about how to handle the problems which arise from everyone wanting to be right! Enjoy. We welcome your comments and insights.